Support

Questions, a bug, an idea — write to us. A real person reads every message, usually within two business days.

Email usappfeedbackbox+clavis@gmail.com Questions and answersMost answers are already here

Contact us from the app

The fastest way to get help is Contact Us in CLAVIS: in Settings on iPhone, or in Settings › Support and the sidebar’s Quick Settings on Mac. It asks what the message is about, lets you add screenshots, and attaches a short diagnostic log so we can see what happened without asking you to repeat it.

The log lists app versions, screens and actions (for example “copied a prompt”, “sync failed”). It never contains the text of your prompts, titles, tags or searches. You can read the email before you send it.

Writing from somewhere else?

Email appfeedbackbox+clavis@gmail.com and include:

Your device and its system version (iPhone: Settings › General › About; Mac: Apple menu › About This Mac)
Your CLAVIS version (iPhone: Settings, at the bottom; Mac: Settings › Support)
What you did, what you expected, and what happened instead
A screenshot, if it helps

Subscriptions

Manage or cancel CLAVIS ProOpens your Apple subscriptions Request a refundRefunds are handled by Apple

Bought Pro on another device? One purchase covers iPhone, iPad and Mac. Choose Restore Purchases in CLAVIS Settings while signed in with the same Apple ID.